Topic Service

Client Service and Accounting Process Coordinator

Sofia Full-time Office-based

About the role

We are looking for an organised and communicative person who will act as the link between our clients, the accounting team, and ongoing work processes.

The role combines client communication, tracking documents, tasks, and deadlines, coordinating unresolved matters, and working daily with software and internal systems.

Key responsibilities

Receive, organise, and route client questions and documents.
Track missing documents, ongoing tasks, and agreed deadlines.
Coordinate between clients and the accounting team until matters are resolved.
Keep information in the internal systems accurate and up to date.
Flag delays, missing information, and matters requiring a decision in good time.
Follow tasks through from the initial request to completion.

The person we are looking for

Works methodically and pays attention to detail.
Communicates calmly, clearly, and professionally in writing and conversation.
Can set priorities and keep track of several ongoing tasks.
Uses computers confidently and is ready to learn new software and internal systems.
Takes responsibility and follows through on commitments.

You do not need to be an accountant. Previous experience in client service, administration, or coordination is an advantage, but organisation, communication, and willingness to learn matter more.

What we offer

Structured onboarding

A practical introduction to the work, systems, and the way we coordinate our processes.

Professional environment

Calm communication, clear responsibilities, and support from an experienced team.

Modern tools

Daily work with quality software and consistently organised tasks.

Room to develop

A gradual introduction to accounting and business processes, aligned with your interests and progress.

We are looking for someone who likes things to be organised and to reach the right place at the right time.